Privacy Policy

Last updated: 13/10/2025

Who We Are

Holidays On Location is a division of Majestic International Travel Service Pty. Ltd. (ABN 52 005 586 121, ATAS No. 10424) (“we”, “our”, “us”).
We operate the website https://holidaysonlocation.com (the “Site”) and provide travel products and services.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information such as:

Name, date of birth, and contact details (address, email, phone number)
Passport or identification details (for travel arrangements)
Payment details and transaction history
Travel preferences, itinerary, and booking details
Communication and correspondence with us
IP address, browser, and device information (via cookies)

If you provide personal information about another individual, you confirm that you have their consent to do so.

How We Collect Information

We collect personal information:

Directly from you (forms, emails, phone calls, online bookings)
Automatically when you use our website (cookies, analytics tools)
From our travel partners, booking systems, or agents assisting with your booking

Why We Collect and Use Information

We collect, hold, and use personal data to:

Process and manage travel bookings and payments
Communicate about your booking and travel plans
Provide customer service and support
Send marketing materials (if you have opted in)
Improve our website, services, and user experience
Comply with legal and regulatory requirements
Detect and prevent fraud or misuse

Disclosure of Information

We may disclose your information to:

Travel suppliers such as airlines, hotels, tour operators, and insurance providers
Our IT, marketing, and payment service providers
Legal, regulatory, and government authorities when required by law
Overseas partners involved in providing your travel services

We take reasonable steps to ensure third parties handle your information securely and in line with Australian Privacy Principles.

Overseas Disclosure

Your personal information may be transferred to travel partners or service providers located outside Australia.
By providing your information, you consent to this transfer and understand that overseas recipients may not be subject to Australian privacy laws.

Cookies and Tracking

Our website uses cookies and similar technologies to:

Improve functionality and performance
Analyse traffic and user behaviour
Personalise content and offers

You can disable cookies through your browser settings, but some website features may not function properly.

Direct Marketing

We may use your information to send you updates, news, or promotions about our services.
You can opt out anytime by clicking the “unsubscribe” link in emails or contacting us directly.

Security of Personal Information

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, or unauthorised access.
However, no data transmission or storage system can be guaranteed as 100% secure.

Access and Correction

You may request access to or correction of your personal information by contacting us.
We will respond to your request within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).

Data Retention

We retain your personal information for as long as required to:

Fulfil our business or legal obligations
Complete your travel arrangements
Maintain necessary business and financial records

Complaints

If you believe we have breached your privacy, please contact us using the details below.
We will investigate and respond promptly.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Policy Updates

We may update this Privacy Policy periodically.
All updates will be posted on this page with a revised “Last updated” date.

Dispute Resolution

If you have a concern or dispute about how we handle your personal information, please contact us first so we can attempt to resolve it directly and promptly.

All disputes will be handled in accordance with Australian law and under the jurisdiction of the courts of Victoria, Australia.

If you are not satisfied with our resolution, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) or other appropriate authority.

Contact Us

Holidays On Location / Majestic International Travel Service Pty. Ltd.
Waterman Business Centre
Suite 548, UL40,
Level 2, 1341 Dandenong Rd,
Chadstone Victoria 3148

P.O. Box 375
Dingley Village VIC 3172
Email: operations@holidaysonlocation.com
Phone: 1300 65 10 65 | +61 3 9851 8747
https://holidaysonlocation.com